Frequently Asked Questions
|
General questions
Q: What is Spyware and Adware?
A: Spyware is software that gathers information about how you use your
computer and transmits the data to a central server. This information
can include websites you visit, applications and equipment you use,
usernames, passwords and credit card numbers you type. Adware is
software that displays advertising, usually based on the information
that spyware has gathered.
Q: What are the visible symptoms of a computer virus infection?
A: You can most easily notice the following ones:
- new unknown icons appear on your desktop
- spam e-mail overfills your mailbox
- your Internet connection becomes very slow
- your browsers homepage is changing all the time
- annoying pop-ups drive you insane
Q: Is it possible to get rid of spyware and viruses without
reinstalling the OS?
A: Simply install 1stAntivirus, which will cure the
infection and protect You from future ones.
Installation
Q: How do I install 1stAntivirus to my computer?
A: Please visit our download page:
http://www.1stantivirus.com/download/ - you'll be offered to save the
.exe file to your computer. Save it and launch after the download is
finished.
Registration
Q: How do I register and activate 1stAntivirus?
A: To register 1stAntivirus you'll need to buy it first. Please visit
our billing page at http://www.1stantivirus.com/buy.dhtml After paying the
charges for your copy of software, you'll be given a unique license
code. Enter it in the license code box. If you don't see the license
code box, please read the following: There are two ways to activate
1stAntivirus. 1. Launch 1stAntivirus and wait till the scan ends. The
software will offer you to quarantine the infected items - press
"Continue" and you'll get the license code box as well as the billing
page. After you buy one copy of 1stAntivirus Enter your license code and
you are in. 2. Click the Windows Start menu button, them Programs -
1stAntivirus - Register. You'll get the license code box.
Activation
Q: I get an error "Cannot connect to the license server". What should
I do?
A: First of all please check your Internet connection as you need to
be online to activate your copy of 1stAntivirus. Also there are two
things that can block your outgoing connection: 1. Firewall 2. Proxy
Server. If you have a firewall on your computer, please disable it
while activating 1stAntivirus. This should let you activate our
software. If you have a proxy server, then you'll need to enter your
proxy settings in the appropriate fields of the registration box. If
you still experience problems, feel free to contact
us (include your username / order number in the e-mail for a
faster response).
Q: I get a error "Wrong license code". What should I do?
A: Please check your license code as they are case sensitive. If you
get a capital "A" then you can not use a small "a". The best way is to
copy/paste your license code in the appropriate fields of the
registration box. You won't believe but 80% of the activation problems
were a result of the misspelled license code. If this still didn't
help you, please e-mail us (include your license code
/ order number in the e-mail for a faster response).
Common problems
Q: When I try to update my copy of 1stAntivirus, I get a error "Cannot
download update package, please try to repeat update later". What does
it mean?
A: This means that you have the latest version of 1stAntivirus and there
are no updates available right now. Please try to update later.
Q: I run the scan, found some infected items and quarantined them, but
I'm still getting pop-ups and other virus symptoms. How can I fix it?
A: Please be so kind and send us an e-mail (include
your username / order number in the e-mail for a faster
response). We'll create an inpidual fix for you.
Q: I've installed 1stAntivirus on my second computer and I can't activate
it using the same username and password.
A: Yes, this is correct. The software online is sold one copy per
computer. If you want to have it on your second computer, you'll need
to order one more copy. E-mail us for discounts if you
buy more than 1 copy.
Q: I had to reinstall Windows and can't reactivate my copy of
1stAntivirus. What should I do?
A: Send us an e-mail. We'll try to help you as soon as
possible (include your license code/order number in the e-mail to get
a response faster).
Uninstalling
Q: How do I uninstall 1stAntivirus?
A: Our program, just like all other programs can be easily uninstalled
from the Windows Start menu: go to Programs->1stAntivirus->Uninstall.
Miscellaneous
Q: I still have questions not answered here. How can I get support?
A: Visit our support page to leave a message or find
out other means of getting assistance.
| 
